Frequently asked questions
GOOD QUESTIONS.
STRAIGHT ANSWERS.
The things educators and families ask us most, all in one place. Still not sure about something? Talk to a travel expert and we will walk you through it.
What’s included in the cost of the trip?
Every trip is all-inclusive unless otherwise noted. This typically covers: transportation (e.g. charter bus, flights), hotel accommodations, group meals, tickets to shows or attractions, guided tours or workshops, gratuities, and basic travel insurance. A detailed itemized itinerary is provided for each trip.
What is the daily schedule like, and how structured is the itinerary?
We design each day with a balance of educational activities, cultural experiences, and appropriate downtime. Students are always supervised and follow a group itinerary, but we also allow for reflection time and the occasional surprise moment of joy. A full, detailed daily schedule will be shared with families in advance.
Are payment plans available, and how do they work?
Yes! We offer interest-free, monthly payment plans that spread out the cost over time. Families can choose auto-pay options or pay manually through our secure registration portal. We’re happy to work with you to find a timeline that works for your family or school.
What is your refund policy if my student can no longer attend?
Refunds vary depending on how far in advance the cancellation occurs and the policies of third-party vendors (hotels, tickets, etc.). We provide a clear cancellation and refund schedule at the time of registration. Optional trip protection insurance is available and highly recommended to protect against unexpected situations.
Who will be supervising the students, and what are the safety protocols?
Trips are led by trusted school staff and/or Impact Tours representatives, with a recommended 1:10 adult-to-student ratio. All chaperones are background-checked. We provide 24/7 on-trip support, night security when required, and safety briefings for students and parents before departure.
What happens if a student gets sick or there’s an emergency on the trip?
Each trip has a clear emergency protocol. Students are cared for by staff, and parents are contacted immediately if any illness or injury occurs. Local urgent care or hospital locations are pre-identified, and we carry emergency contacts and medical forms for every student.
What should students pack, and are there any clothing or behavior guidelines?
We provide a suggested packing list tailored to your destination, weather, and activities. Modest, school-appropriate attire and comfortable walking shoes are a must. We also review behavioral expectations with both students and families before departure to ensure a respectful and safe group environment.